DELIVERY OPTIONS & DELIVERY TIME

At JUSTBLiSS we exist to help people reconnect-with themselves, with nature, and with what truly matters-through natural beauty and wellness products that bring balance to skin, hair, home, and life. Above all, our products breathe natural simplicity, inviting softness and stillness into daily life.

HOW DO I PLACE MY ORDER?

You can simply place your order in our webshop. Browse through our webshop and add your favorite products to your cart. Then complete your order by proceeding to the checkout. Shipping and payment information is required at this point. If you experience any sort of problems during the placement of your order, please send a email to our customer service.

WHAT DIFFERENT PAYMENT METHODS DO YOU OFFER?

We accept the following methods of payment:

YOCO - A secure payment processing facility for debit & credit cards - available online and in-store.

Payfast – a secure payment processing facility for debit & credit cards

Payflex – a interest free credit facility, allowing you to pay for your order in 3 installments.  If you don’t have an account with Payflex, you will need to register via Payflex and wait to be approved with a credit limit.

EFT payment – if you have elected to pay by EFT, please send us your proof of payment to prevent unnecessary delays with your order.  If no POP is received we will only start working on your order once payment reflects in our account.  

NB! Our system will not reserve stock for unpaid EFT orders for more than 24 hours. Please note that we will not send out any package before payment has cleared into our account.

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

JUSTBLiSS's general order processing time is 1 - 3 business days from receipt of payment. We usually process orders within 3 business days, but there might be occasional delays and we will contact you should this be the case. Our handmade items sometimes takes a little longer to perfect, so please see the processing time in the item listing.

 

HOW WILL MY ORDER BE SHIPPED TO ME:

We deliver throughout SA!

Please note that we provide shipping on behalf of our customers using 3rd party service providers.  We are not in control of transit times and delivery areas.  

Products on our site are subject to availability and delays may sometimes occur that are outside of our control, and consequently any dates specified for delivery are therefore approximate only.  

Please feel free to use alternative delivery methods if you prefer, at Checkout, choose ‘Self Collection’ to come and collect your order yourself or ‘Send my Own Courier’ to arrange your own courier. 

Please note that insurance is not included, should you wish to take up insurance, please contact us once your order is placed so we can quote and invoice you for insurance. 

We recommend that high-value orders be insured against breakage, loss, theft, damage and any other unforeseen circumstances.  

All orders are shipped using The PUDO (The Courier Guy) or PAXI (PEP Stores) - choose at checkout. 

Please note:

  • We do not require a signature at delivery, please follow the tracking number sent to you by email to ensure that there is someone at the delivery address to take delivery of the package.
  • We are not responsible for confirmed deliveries that have been stolen.
  • We are not responsible for delays in package deliveries by our courier companies due to their own internal errors.
  • Customers should not sign for any package that is visibly damaged on delivery. In the case of a package being damaged in transit, please notify us immediately. Signing for a damaged package may cause the insurance on the package to be void.
  • Couriers only deliver to physical street addresses.  If you do not have a physical street address, please contact us so that we can see if we can make other arrangements.
  • Couriers CANNOT commit to a certain time of the day to deliver
  • If you send your own courier, all liability passes onto yourself once your courier picks up from us.

 

HOW LONG WILL SHIPPING TAKE?

Shipping times vary according to where you are situated. Once you’ve received your tracking email, and your package has been dropped at Courier Guy or Pep Stores, you can use the below as a guide to how long it will take to receive your package.

With PUDO it normally takes:

Gauteng – 1 to 3 business days

Main Centres – 2 to 5 business days

Outlying Areas – 4 to 7 business days

With PAXI it can cake from 3 -10 days, depending on the service you selected. 

 

WILL I GET A TRACKING NUMBER?

Once your order has shipped, you will receive an email with the tracking number. Charlene will contact you as well to send you the tracking number via WA. All orders can be tracked here:

  • You can track your PUDO order HERE.
  • You can track your PAXI order HERE.
It is the customers responsibility to track their parcel. Unfortunately we just do not have enough time and resources to track all the parcels we send out, but will be happy to assist if you are concerned after having tracked the whereabouts of your parcel. 

 

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES?

If your address is in a "high risk" area, surcharges will apply. Please read more about surcharges HERE.

 

UNBOXING YOUR ORDER:

  • Please check all packaging material thoroughly to make sure no small items are wrapped in it when you throw it out.

 

DELIVERY DELAYS:

Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes, pandemics or supplier issues could prolong the delivery time. It’s rare, but it can happen.

Late delivery is not grounds for refund or cancellation of already shipped orders.  If after tracking your order, you are in any way concerned about the current location of your parcel and ETA of delivery, please contact us with your order number so that we can assist with following up.

 

REVIEWS:

All customers will receive an invitation to review our service and the products they bought after each order.  These review invitations are managed by impartial 3rd parties (Judge.me will be send via e-mail), and the customer will have the option to opt out from receiving review invitations. You can also review us also on:

  • Facebook (https://www.facebook.com/justblissnaturals) or on
  • Google (https://g.page/r/CQJYjbd7RHg8EAE/review)

We always appreciate your honest reviews and as a token of our appreciation for your time you will receive a discount code to use with your next purchase.  These coupon codes are valid for a one-time use within 180 days after receipt of the code.

 

CAN I EXCHANGE OR RETURN MY ORDER?

Yes, you can. Costs of return are for your own expense. We only reimburse delivery costs if the entire order is returned.